Returns & Exchanges Policy

At Hendesa, we take pride in the design, quality, and precision of our sportswear. If you wish to return or exchange an item, please review our policy below.

1. Changing Your Mind (14-Day Right to Cancel)

In accordance with the UK Consumer Contracts Regulations:

• 14-Day Cancellation Window: You have 14 calendar days from the date you receive your order to notify us at info@hendesa.com that you wish to return or exchange your item.

• Return Window: Once you have notified us, you have a further 14 days to send the item back to our designated fulfillment address.

• Return Postage (No Free Returns): We do not offer free returns. Customers are fully responsible for covering all shipping and postage costs when returning or exchanging an item due to a change of mind or incorrect size choice.

• Condition: Returned items must be unworn, unwashed, in their original condition, and with all tags intact. We reserve the right to reduce or refuse a refund if the goods show signs of wear or washing beyond basic inspection.

• Damaged or Faulty Items: If your item arrives damaged, defective, or incorrect, please email info@hendesa.com with clear photo/video evidence. Once verified, Hendesa will provide a full refund or replacement under your UK Consumer Rights Act protections.

2. How to Process Your Return

1. Email info@hendesa.com with your Order Number and reason for return.

2. Our team will verify your request and provide our designated returns hub address and instructions.

3. Package the item securely and send it back using a tracked service (we strongly recommend Royal Mail Tracked 48). Please retain your proof of postage.

Note: Hendesa cannot issue refunds or size replacements for items lost in transit without official tracked proof of delivery.

3. Refunds & Processing

• All returned items undergo physical inspection upon arrival.

• Once approved, your refund will be processed back to your original payment method within 14 days of us receiving the returned item (or proof of postage).

• For full order cancellations returned within the 14-day window, your original basic outbound delivery charge will also be refunded.

4. Faulty or Damaged Items

Under the UK Consumer Rights Act 2015, if you receive an item that is defective, damaged, or not as described, you have up to 30 days from receipt to notify us at info@hendesa.com.

We request that you email us as soon as possible (ideally within 48 hours of delivery) with clear photo evidence. Once confirmed faulty, Hendesa will provide a pre-paid return label (or reimburse your tracked return postage) and issue a full refund or replacement.